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Consumer Rights

Your statutory rights

Nothing on this website limits your mandatory rights as a consumer.

Withdrawal

You can withdraw from the contract within 14 days without giving a reason. See Returns & Withdrawal or use Withdraw from contract here.

Lack of conformity

We are liable for lack of conformity of the goods with the contract for 2 years from delivery. Send complaints to [email protected] or by post to Main Paper SL, Ctra de Humera 92 Bl.A 1, Pozuelo de Alarcón, Spain; we respond within 14 days.

Out-of-court dispute resolution

If we cannot resolve a matter together, you may use out-of-court complaint and redress procedures. Consumers in Poland can seek free help from their local district or municipal consumer ombudsman (Miejski lub Powiatowy Rzecznik Konsumentów), consult the President of the Office of Competition and Consumer Protection (UOKiK, uokik.gov.pl) and apply to the Wojewódzki Inspektorat Inspekcji Handlowej w Bydgoszczy for mediation or permanent consumer arbitration. Consumers in other EU countries can contact the European Consumer Centre in their country. Using these procedures is voluntary and does not affect your right to go to court.

Governing law

Spanish law applies; the mandatory consumer protection of the country where you habitually reside remains unaffected.